Privacy Policy

Complete Solar Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you sign up for our services, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Payment information (processed securely via Stripe or our third-party processor)

b. System Information

In order to provide monitoring services, we collect:

• Solar system performance data (e.g., energy production, error codes)
• System type and brand (e.g., Enphase, SolarEdge)
• Inverter and panel status
• Connectivity data (internet status of your system)

c. Website Usage Data

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site

We use tools such as cookies, Google Analytics, and Facebook Pixel to understand how visitors interact with our site.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage your monitoring service
• Notify you about issues or performance drops in your solar system
• Process your payments and manage your subscription
• Improve our website and marketing effectiveness
• Communicate with you about service updates, tips, or promotions

We will never sell your personal information.

3. How We Share Information

We may share your data only under the following circumstances:

• With trusted third-party service providers who help us operate our business (e.g., Stripe for payment processing)
• To comply with legal obligations or protect our legal rights
• With your explicit consent

4. Data Security

We take your privacy seriously and use industry-standard security protocols to protect your information.
All payment information is handled by secure, PCI-compliant third-party processors — we do not store credit card details on our servers.

5. Your Choices and Rights

You may:

• Access or update your personal information by contacting us
• Cancel your subscription at any time
• Request that we delete your account and associated data

To make any of these requests, email us at: [Insert Privacy Contact Email]

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.

You can disable cookies through your browser settings, but some features of our site may not work properly without them.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

We encourage you to read their privacy policies.

8. Children’s Privacy

Our services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally.

If changes are significant, we’ll notify you by email or through our website.

The updated policy will always be available on our website with the revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

[Insert Privacy Contact Email]

(706) 233-0814